{"id":340,"date":"2026-08-11T15:58:30","date_gmt":"2026-08-11T15:58:30","guid":{"rendered":"https:\/\/heirloomdocs.com\/?page_id=340"},"modified":"2026-08-11T15:58:53","modified_gmt":"2026-08-11T15:58:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/heirloomdocs.com\/?page_id=340","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"340\" class=\"elementor elementor-340\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-262767f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"262767f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-382c67cb\" data-id=\"382c67cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d28c401 elementor-widget elementor-widget-heading\" data-id=\"7d28c401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36fc6588 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36fc6588\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10200b1\" data-id=\"10200b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2850339d elementor-widget elementor-widget-heading\" data-id=\"2850339d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is this safe during the current Covid-19 pandemic?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337e426e elementor-widget elementor-widget-text-editor\" data-id=\"337e426e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The great thing about Heirloom Family Documentaries is that the entire process is done remotely. There are no social distancing concerns. And all of our equipment is cleaned thoroughly and disinfected after every use.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-585e0cb0 elementor-widget elementor-widget-heading\" data-id=\"585e0cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Will my family member be able to do this on their own?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5273c6 elementor-widget elementor-widget-text-editor\" data-id=\"3d5273c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This is an important question and one that needs to be discussed. This solution is not for everyone. Since everything is done remotely and their is no video crew, this solution does require a small amount of work on the part of the person being filmed.\u00a0<\/p><ul><li>They will need basic knowledge on how to operate a smartphone. (We do provide video tutorials)<\/li><li>They need to know their WiFi network name and password so we can connect our Apple iPhone to the internet<\/li><li>They will need some manual dexterity to attach a wired lapel microphone to their shirt or blouse.<\/li><li>They will need to attach the Apple iPhone to the supplied tripod and adjust the positioning and framing<\/li><\/ul><p>\u00a0<\/p><p>The good news is even if these are not steps they are comfortable doing, there is usually a friend or relative nearby who can help them with setting up the equipment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-586954db elementor-widget elementor-widget-heading\" data-id=\"586954db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What if my family member is not tech-savvy?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44fa6bd8 elementor-widget elementor-widget-text-editor\" data-id=\"44fa6bd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Heirloom Family Documentaries is a technology based solution so if your family member is not tech-savvy, this could present a problem.\u00a0<\/p><p>We have made the solution as simple as possible requiring only a few basic steps to use. The technology is minimal but necessary so if there isn&#8217;t a friend, neighbor, relative or nurse&#8217;s aid who can help, then this might not be an option. If you have questions, you can email us at <a href=\"mailto:david@heirloomdocs.com\">david@heirloomdocs.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495b7c5a elementor-widget elementor-widget-heading\" data-id=\"495b7c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long is the interview?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36f570e2 elementor-widget elementor-widget-text-editor\" data-id=\"36f570e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We offer three different packages. Our basic package includes a 90-minute interview and our deluxe package includes a 3-hour interview and our premium includes a 4-1\/2 hour interview. Longer interviews are broken up into separate 90-minute interviews . We usually recommend taking a break between each however the interview needs to be completed in one day. Should you be interested in a longer interview, we do offer custom solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f85d824 elementor-widget elementor-widget-heading\" data-id=\"5f85d824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What if I want a longer interview?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-357d9e15 elementor-widget elementor-widget-text-editor\" data-id=\"357d9e15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are interested in a longer interview, we can add additional hours to your package. Just let us know when ordering and we will let you know the additional cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709227fa elementor-widget elementor-widget-heading\" data-id=\"709227fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can we interview multiple family members?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a29b910 elementor-widget elementor-widget-text-editor\" data-id=\"3a29b910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Maybe you are looking to make a legacy video as a gift and want to have multiple family members from different locations around the country interviewed for your legacy video. We can certainly do this. It would just be a custom package. Just call or email to discuss the specifics of your project and we will come up with a package price for you.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcfbfab elementor-widget elementor-widget-heading\" data-id=\"6fcfbfab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the topics covered in an interview ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793ca0c5 elementor-widget elementor-widget-text-editor\" data-id=\"793ca0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Each of us is different and have had different experiences in our lives. We can&#8217;t cover everything. So we offer a list with the variety of topics and you get to select which ones you want us to cover. Most people take 10-15 minutes per topic so for a 90-minute interview, we can usually cover 4-6 topics and 8-12 topics for a 3-hour interview.<\/p><p>Below is a list of different topics we cover. You can also add your own.<\/p><p><strong>Topics:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69980448 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69980448\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4edf92e4\" data-id=\"4edf92e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-981d4a elementor-widget elementor-widget-text-editor\" data-id=\"981d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Parents<\/li><li>Siblings<\/li><li>Grandparents<\/li><li>Childhood<\/li><li>Neighborhood<\/li><li>Hobbies | Interests<\/li><li>Childhood Friends<\/li><li>Pets<\/li><li>Family Life<\/li><li>Family Vacation(s)<\/li><li>School<\/li><li>Dating<\/li><li>College<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-35ef0f1f\" data-id=\"35ef0f1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-214c41cc elementor-widget elementor-widget-text-editor\" data-id=\"214c41cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Career<\/li><li>Military Service<\/li><li>Single Life<\/li><li>Marriage<\/li><li>Children<\/li><li>Raising Family<\/li><li>Sports | Hobbies | Leisure<\/li><li>Volunteerism<\/li><li>Travel<\/li><li>Religion<\/li><li>Life Lessons<\/li><li>Medical History<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-724b3bfa\" data-id=\"724b3bfa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ada96a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ada96a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e76bb04\" data-id=\"2e76bb04\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11f07602 elementor-widget elementor-widget-heading\" data-id=\"11f07602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How does the quality compare to a video created with a video crew?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34352ace elementor-widget elementor-widget-text-editor\" data-id=\"34352ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This is a great question and unfortunately the answer is it depends.\u00a0<\/p><p>Granted if you have a video crew on site, they will be able to use professional cameras, lighting and audio so they should get much higher production value. You will pay at least $2,500 if not more.\u00a0<\/p><p>The question is do you really need that level of quality? The optics and software built into today&#8217;s smartphones allow them to produce high quality HD if not 4K video without much effort. Because there is very limited manual override with these cameras, they perform best when in ideal situations.\u00a0<\/p><p>We have seen footage shot with an Apple iPhone that rivals video shot from professional video equipment. In order to get these kind of results all comes down to lighting. With sufficient lighting and from the proper direction, the video looks amazing.<\/p><p>With our solution, we go through some basic concepts so that the smartphone is placed in the best location and direction to get optimal quality.<\/p><p>Smartphones don&#8217;t have the best audio quality so we provide a wired microphone to insure high audio quality and fidelity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aeb6051 elementor-widget elementor-widget-heading\" data-id=\"5aeb6051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What happens if the Apple iPhone is damaged, lost or stolen?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68f1c826 elementor-widget elementor-widget-text-editor\" data-id=\"68f1c826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We use an Apple iPhone as part of our Heirloom Family Documentaries. We understand things can happen.\u00a0<\/p><p>The phone comes shipped in a foam, reinforced cardboard box that should protect the equipment from damage. Should the box arrive damaged, please call us immediately so we can file a claim with the United States Postal Service.\u00a0<\/p><p>If everything arrives in good working order and something happens and the phone is dropped, damaged, lost or stolen, this is your responsibility and the \u00a0Apple iPhone will need to be replaced. A replacement Apple iPhone 7 costs between $250 and $300.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0842fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0842fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43fb33bf\" data-id=\"43fb33bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4eb78d1d elementor-widget elementor-widget-heading\" data-id=\"4eb78d1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I know if my WiFi is fast enough?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4b4e89 elementor-widget elementor-widget-text-editor\" data-id=\"6e4b4e89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To ensure your wireless network has adequate speed, we need you to do a speed test. To do this, just click on the Speedtest icon on the iPhone. Click the GO button. The test takes about 30 seconds. We are only interested in the upload speed. This is the second number calculated and is located in the upper right corner of the screen. If it is less than 3.5, please call us immediately at (914) 393-1954. You may need to reboot your wireless network as it isn\u2019t running at optimum speed. This requires you simply unplugging it for 60 seconds and then plugging it back in. Repeat the test and see if the upload speed is now greater than 3.5. If it isn\u2019t we may have trouble doing your interview so please call us back and let us know.<\/p><p>You can check your WiFi speed right now by going to the <a href=\"https:\/\/www.speedtest.net\/\">Speedtest<\/a> website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Is this safe during the current Covid-19 pandemic? The great thing about Heirloom Family Documentaries is that the entire process is done remotely. There are no social distancing concerns. And all of our equipment is cleaned thoroughly and disinfected after every use.\u00a0 Will my family member be able to do this on their own? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-340","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=\/wp\/v2\/pages\/340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=340"}],"version-history":[{"count":4,"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=\/wp\/v2\/pages\/340\/revisions"}],"predecessor-version":[{"id":496,"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=\/wp\/v2\/pages\/340\/revisions\/496"}],"wp:attachment":[{"href":"https:\/\/heirloomdocs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}